Shipping & returns

You can return the product 30 days after purchase. If you return your goods within 30 days, we can offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

There are certain situations where only partial refunds are granted: (if applicable)

• Books with obvious signs of use
• CD, DVD, software that have been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to info@thysol.com and wait for a reply from our sales team (within 5 working days) before sending your item to us.

Unless otherwise agreed, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you want to return, or exchange an item send us an email to info@thysol.com minclude a brief description with the reason of returning the product, the original order number and a photo/video if applicable. Wait for a reply (within 5 working days) before sending your item to us. To complete your return, we will require a receipt or proof of purchase and LOT/Batch number from the packaging (where applicable). Please do not send your purchase directly back to the manufacturer.

• If your return is approved, send it to:
  THYSOL Group BV
  Josink Kolkweg 18
  7545 PR Enschede
  The Netherlands
• Depending on where you live, the time it may take for an exchanged or replacement product to reach you, may vary.
• If you are shipping an item over 20EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item without a tracked parcel.
• Sometimes postage goes missing. THYSOL’s responsibility ceases once we have deposited your products with the postage contractor. We highly recommend when checking out with your order online that you consider; signature on delivery/loss or damage insurance. If items don’t arrive at the end destination we will lodge a dispute query with the freight carrier.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to you via the original method of payment, within a certain time period (approx 10 working days). Please be aware that some external payment providers can then take up to 30 days to credit funds back to an account or card.

If you think you haven’t received your refund yet, first check your bank or Paypal account. Then contact your card company, it may take some time before a refund is officially posted to your account. Alternatively, contact your bank or Paypal. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thysol.com